Understanding and Resolving Rejected KYC Applications

Understanding and Resolving Rejected KYC Applications

KYC (Know Your Customer) verification is an essential process for us to prevent fraud and money laundering. However, sometimes KYC applications can be rejected. Here's why and how to resolve it:


Reasons for Rejection:


  • Incomplete or missing information

  • Unclear or low-quality ID document

  • Passport photograph does not meet requirements


Resolving Rejected Applications:


  • Complete the missing information: Ensure you have provided all the required details, including your full name, address, date of birth, and contact information, etc.

  • Submit a clear ID document: Take a clear photo or scan of your ID document, ensuring it is legible and shows all relevant information.

  • Provide a passport photograph: Follow the specific requirements for passport photographs, such as size, background colour, and facial expression.



Read more on “How to do level KYC verification”. If you have carefully reviewed the requirements and believe your application was rejected in error, you can contact at support@payremit.io


Remember, KYC verification is crucial for protecting both you and Payremit. By providing accurate and complete information, you can help ensure a smooth and successful KYC application process.


    • Related Articles

    • How to Upgrade to Level 2 KYC Verification

      To deposit Naira in your wallet, you'll need to complete a level KYC level 2 verification which entails a means of identification such as passport, driver's license or national ID card. And a clear selfie of yourself. To do this, go to your profile ...